How do I cancel an order- In the case that your order hasn’t been shipped, we will issue a full refund to you on non-preordered items. Shipping fees cannot be refunded.
Something is wrong with my order- Please contact firstname.lastname@example.org stating your order number along with your concerns.
Do we offer free shipment- Shipping is free for orders of $250 USD and over before applicable taxes. Customers are responsible for paying for their shipments, taxes and duties.
Item Out of Stock- In most cases, when an item displayed on our website is no longer available, either the item will not appear on the site at all, or a message indicating the item is “Out of Stock” will appear on the product detail page. In some cases, however, due to inventory fluctuation, items that appear to be available when you place your order may, in fact, be out of stock. If this happens, we will notify you as quickly as possible that your order cannot be fulfilled. That item will be cancelled, and you will not be charged for that item.
How do I return/exchange- All items not listed as final sale are exchange only. Items must be returned within 14 days of receipt. Packages that exceed the number of days for return will be mailed back to the sender. For further information on return/exchange: Returns Policy