FAQ's

How do I cancel an order- In the case that your order hasn’t been shipped, we will issue a full refund to you on non-preordered items. Shipping fees cannot be refunded.   

Something is wrong with my order- Please contact order@delovetofficial.com stating your order number along with your concerns.

Do we offer free shipment- Shipping is free for orders of $250 USD and over before applicable taxes. Customers are responsible for paying for their shipments, taxes and duties.

Item Out of Stock- In most cases, when an item displayed on our website is no longer available, either the item will not appear on the site at all, or a message indicating the item is “Out of Stock” will appear on the product detail page. In some cases, however, due to inventory fluctuation, items that appear to be available when you place your order may, in fact, be out of stock. If this happens, we will notify you as quickly as possible that your order cannot be fulfilled. That item will be cancelled, and you will not be charged for that item.

How do I return/exchange- All items not listed as final sale are exchange only. Items must be returned within 14 days of receipt. Packages that exceed the number of days for return will be mailed back to the sender. For further information on return/exchange: Returns Policy

Items listed as 'PRE-ORDER' require a longer processing time and are dispatched at a later date than usual. Dispatch dates are stated in the product description and vary between items. If you order an item listed as "PRE-ORDER - 'name of item'" this means that your order is placed on a waiting list and is dispatched within the stated time range or specific date in the product description.

What does pre-order mean?   An order placed for products, which have not yet been released, in stock or available at the time of purchase. Dispatch dates vary and are will be listed in the product description. 

What is a dispatch date?  The dispatch date is the day your order is shipped out to you and you will be notified.

My order includes a preorder item , why hasn’t my order shipped?  Your complete order will ship on the dispatch date of your preordered item. If you would prefer to have available products in your order shipped before the dispatch date, additional delivery fees will apply.

• Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

• Final Sale Items/Clearance: No refunds, No exchanges

• An order can only be cancelled before it has been dispatched.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items that do not meet these conditions will be refused and returned. 

• DE LOVÉT  does not offer prepaid return labels. You are responsible for the delivery cost of your exchange. Once we receive your exchange request, an invoice will be sent to your email for the delivery cost of your exchange. 

• If you would like to exchange your purchase for another item with a higher value, the difference in cost of the exchanged item will be required.

• Price adjustments are available on items purchased at original price 24 hours before a sale

• Delivery charges are only refundable where goods are faulty. Please allow 5 business days for a refund to be processed on merchandise that were received damaged.

• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

• How long does it take to process my return- It takes 12-14 business days to process your return. Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.

• What do I do if I haven’t received my refund- If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company; it may take some time before your refund is officially posted.Next contact your bank, there is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at order@delovetofficial.com

Please allow 2 - 3 days for your order to be processed. Please note that the 2-3 days processing time is not included in the estimated delivery time at checkout.

If you have not received a dispatch / delivery notification within the specified processing time or dispatch date, please notify us by sending an email to order@delovetofficial.com including your order number. 

Shipping rates are calculated at checkout. 

All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country's government.

DE LOVÉT has no control over these charges as they vary between countries. They are solely the customer's responsibility.

If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us as packages may be delayed. Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered. Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.

Handbags , Small Leather Goods and Tech Accessories

Subject to applicable conditions and exclusions, handbags, small leather goods and tech accessories are protected from the original date of purchase by a six months limited warranty (proof of purchase required). 

If the handbag, small leather good or tech accessory proves to be defective in material or workmanship under normal use anytime within the first year, we will repair or replace the item free of charge with the same or comparable product. Defective handbags, small leather goods or tech accessories will not be returned to the customer. Note that the customer is responsible for any costs associated with shipping the defective product to us for repair or replacement.

The variations in colour and texture are the prized characteristics of beautifully tanned leather. Over time, the leather will acquire a patina and may also darken due to the oils from your skin and direct sunlight, further enhancing the natural look of your handbag or small leather item. 

Damaged Items

Should an item arrived damaged or if there is a manufacturing defect, please contact our customer service representatives directly at order@delovetofficial.com

What to do if my item arrives damaged?

Customer satisfaction is our goal at De Lovét.

Please contact our customer service representatives via email- order@delovetofficial.com

De Lovét  is completely committed to protecting the privacy of our site visitors and customers. Therefore we will not disclose information about our customers to third parties except where it is part of providing a service to you.  

Consent  Your Consent is important to us too. Therefore we will never sell your name, address, e-mail address, credit card information or any other personal information to any third party without your consent. 

Communication & Marketing  If you have made a purchase from our store (thank you!) we may occasionally update you on our latest products, news and special offers via e-mail if you opt-in to receive email marketing communications from us. You can opt-out at any time. 

Website Statistics  We may record statistics about the number of visitors to this Website or number of purchases made for improvement purposes. This is to help it improve the services to our customers and ultimately provide the most appropriate products. 

Protecting your security  We may use personal information provided by you in order to fulfill necessary anti-fraud checks. This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for security purposes. 

Third party websites  Our site may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies.